Use only the official links below. No real recovery asks for your seed phrase or private key. If anyone offers to recover funds for you, it is a scam.

1. Unfinished zkSync withdrawal

   zkSync Era

   $12 · 1 position

   You started a withdrawal from zkSync Era (or a similar ZK Stack chain) to Ethereum, but never finalized it on Ethereum. The money sits in the L1 bridge.

   1. Open the ZKsync bridge and connect your wallet.
   2. Find the withdrawal that is ready to finalize. Withdrawals are delayed about 3 hours after they are sent.
   3. Press Finalize and pay the Ethereum gas fee. The funds go to the receiver address.

   Official bridges for the chains your positions are on:

   • ZKsync Portal bridge (opens in a new tab)

   zkSync Bridge (opens in a new tab)Official docs (opens in a new tab)

2. Axelar transfer stuck on low gas

   $6 · 1 position

   Your Axelar cross-chain transfer was paid too little gas, so it did not run on the other chain. Adding gas lets it finish.

   1. Open Axelarscan and search your transaction hash.
   2. On the message page, press Add gas and pay the extra fee in your wallet.
   3. Wait for the relayer to run it on the destination chain.

   Axelarscan (opens in a new tab)Official docs (opens in a new tab)

3. zkSync Lite balance not claimed

   $2 · 2 positions

   zkSync Lite was shut down on 2026-05-04. Remaining balances are claimable on Ethereum through a claim contract and a withdrawal portal. Your account is on that list and has not claimed.

   1. Open the zkSync Lite withdrawal portal and connect the wallet that owned the account.
   2. The portal finds your address in the final state, builds the proof and sends the claim. Follow its prompts.
   3. Confirm the Ethereum transaction. Tokens go to your L1 address. Matter Labs sponsors gas for the first 100,000 withdrawals.

   zkSync Lite withdrawal portal (opens in a new tab)Official docs (opens in a new tab)

4. Ionic Protocol deposit

   <$1 · 1 positionMay not work

   Ionic Protocol lending is shut down and ionic.money is now a domain for sale. Your deposit receipt (ionToken) may still be redeemable, only for the cash left, first come first served.

   1. Open the ionToken contract for your market and chain in the block explorer. Find the pool list with PoolDirectory.getAllPools().
   2. If you have an open loan, repay it first.
   3. Connect your wallet and call redeem or redeemUnderlying. You get at most the cash left in the market.

   Official docs (opens in a new tab)