Use only the official links below. No real recovery asks for your seed phrase or private key. If anyone offers to recover funds for you, it is a scam.

1. Hop transfer not received

   Hop Protocol

   $565 · 1 position

   You sent a Hop transfer long ago and it was never paid out on the destination chain. The funds are still in Hop's bridge contract and its withdraw function still works, but Hop's website and data service are gone, so there is no ready tool: the withdrawal has to be built from on-chain data.

   1. hop.exchange and every address under it (app.hop.exchange, docs.hop.exchange) no longer belong to Hop: hop.exchange now shows a gambling site. Do not open them or connect a wallet there.
   2. Find your transfer in the TransferSent event of your transaction on the origin chain (block explorer, Logs tab). It holds the transfer ID, recipient, amount, transferNonce, bonderFee and the swap values.
   3. The withdraw function also needs a Merkle proof of your transfer. Hop's open-source node tool has a withdrawal-proof command for it, but the tool reads Hop's data service at subgraph.hop.exchange, which no longer answers, so a developer has to point it at another source or rebuild the proof from on-chain events.
   4. With the proof, call withdraw on the Hop bridge contract of the destination chain (block explorer, Write tab) from the wallet that should receive the funds. You pay gas.
   5. On a Layer 2 destination you receive hTokens (for example hUSDC). They can be swapped to the native token in Hop's AMM on that chain.

   Hop's open-source node tool (GitHub) (opens in a new tab)Hop bridge contract (withdraw function) (opens in a new tab)

2. Axelar transfer stuck on low gas

   $0 · 2 positions

   Your Axelar cross-chain transfer was paid too little gas, so it did not run on the other chain. Adding gas lets it finish.

   1. Open Axelarscan and search your transaction hash.
   2. On the message page, press Add gas and pay the extra fee in your wallet.
   3. Wait for the relayer to run it on the destination chain.

   Axelarscan (opens in a new tab)Official docs (opens in a new tab)